CODE OF CONDUCT

As a member of the National Insurance Brokers Association (NIBA), Unity Insurance Brokers willingly adheres to the NIBA Code of Conduct.

The NIBA Code of Conduct (as summarised) provides that brokers:

* Act in the best interests of the client;
* Provide advice and guidance to enable clients to make informed decisions on risk and insurance protection;
* Provide full and accurate information for effective underwriting;
* Respect the client’s confidentiality in relation to all records and information;
* Ensure the validity and accuracy of all documentation;
* Make available all relevant documentation, policies, certificates, endorsements, and premium calculations, as may be required;
* Be professional, efficient and responsive in all dealings;
* In the event of a claim, take every step necessary to ensure prompt and fair settlement;
* Work towards maintaining and enhancing the reputation of NIBA and its members;
* Act in the spirit of this Code and encourage others to do likewise.